Refund policy

Return and Refund Policy

Last updated: November 1, 2026

At salarcci, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return and Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the conditions below and your statutory consumer rights.

To qualify for a standard return:

Items must be unworn, unused and in their original condition.
All original tags must remain attached.
Items should be returned in their original packaging, where applicable.
Proof of purchase or order confirmation may be required.

We reserve the right to assess returned items and make reasonable deductions where permitted by law if items have been used, damaged or handled beyond what is necessary to inspect them.

Your statutory rights are not affected by this policy. UK customers purchasing online generally have 14 days from receiving their goods to notify us of cancellation, subject to applicable legal exceptions.

2. How to Start a Return

Please contact us before sending any item back.

To request a return:

Email us at salarcci786@gmail.com.
Include your order number and reason for the return.
Wait for our confirmation and return instructions.
Follow the instructions provided to send your item back.

Returns sent without prior authorisation may not be accepted under our voluntary returns process. This does not affect your statutory cancellation or consumer rights.

3. Return Shipping

For returns accepted under our standard return policy, return shipping is free. We will provide a prepaid return shipping label.

For statutory cancellations, return postage costs will be handled in accordance with applicable UK consumer law and the information provided before purchase.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, faulty or incorrect, contact us as soon as possible at salarcci786@gmail.com.

Please include:

Your order number.
A description of the problem.
Photographs of the item, where possible.

We will review your issue and arrange an appropriate remedy in accordance with applicable UK consumer law.

Your statutory rights regarding faulty or misdescribed goods remain unaffected.

5. Non-Returnable Items

Certain products may be exempt from returns where permitted by law.

Examples may include:

Personalised or customised products.
Sealed hygiene or health-related products that are unsuitable for return once unsealed.
Perishable goods.
Other items specifically exempt under applicable consumer legislation.

Any applicable exclusions will be communicated on the product listing or before purchase.

6. Exchanges

If you wish to exchange an item for another size, colour or product, please contact us at salarcci786@gmail.com.

Exchanges are subject to product availability and applicable consumer rights.

7. UK Online Order Cancellations

Under the Consumer Contracts Regulations 2013, UK consumers generally have the right to cancel an online purchase within 14 days after receiving the goods, subject to certain legal exceptions.

After notifying us of your cancellation, you generally have another 14 days to return the goods.

For eligible cancellations:

We will refund the product price.
We will refund the cost of standard delivery.
Additional express or premium delivery charges above the standard delivery cost are not refundable.
Refunds will be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first.

Certain products are exempt from the statutory cancellation right.

8. Refunds

Once we receive and inspect your returned item, we will notify you about the outcome of your refund request.

If your refund is approved:

The refund will be issued to your original payment method.
Refund processing times may vary depending on your bank or payment provider.
Any permitted deductions will be communicated to you.

If you have not received your refund within a reasonable period after approval, please contact us.

9. Consumer Rights

Nothing in this policy excludes or limits your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

You may have additional rights if goods are faulty, damaged, misdescribed or not delivered as agreed.